Returns & Claims

We stand behind every order we deliver. If something arrived damaged, missing, or incorrect, we want to make it right.

• Timeframe: All claims must be submitted within 48 hours of delivery.
• Eligible claims: Because we handle perishable groceries and heavy goods, all sales are final once delivered. We gladly issue replacements or refunds for damaged, missing, or incorrect items.
• Please note: We are unable to accept returns or offer refunds for change-of-mind purchases or customer ordering errors.
• Proof required: Photo or video evidence of the issue is required to process your claim.
• Resolution options: Depending on the situation, we will offer one of the following: an exchange, store credit, or a full refund.

Fill out the form below with your order number, a description of the issue, and attach or describe your photo/video proof.